Pravilnik o vračilih

Return Policy

Due to the nature of our products and the cause they support, we do not accept returns or exchanges, except in cases where the item arrives damaged or defective.

Damages and issues
Please inspect your order upon reception and contact us immediately at melissa@coopersbracelets.store if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions
Returns are only accepted for items that arrive damaged, defective, or incorrect. All other sales are final — this includes change-of-mind returns, sale items, and gift cards.

Refunds
For approved damage/defect claims, we will notify you once we've received and inspected the return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at melissa@coopersbracelets.store.